Activity Data

 

Latest information about how the surgery is performing

December 2025

 

9,600

Up +375 (9,225)

Total number of calls to the surgery

6,345

Up +38 (6,307)

Calls answered within 2 minutes

1,509

Down -163 (1,672)

Number of calls abandoned

29,464

Up +4,050 (25,414)

Items issued via prescription

481

Down -11 (492)

Referrals made

195

Down -15 (210)

Sick (fit) notes issued

805

Up +210 (595)

Administrative letters and emails issued

2,413

Down -1,202 (3,615)

Text messages sent and received

3,077

Up +230 (2,847)

Total digital requests submitted to practice

4,970

Down -557 (5,527)

Appointments (Total)

4,578 (92.113%)

Down -603 (5,181)

Appointments (Seen)

392 (7.887%)

Up +46 (346)

Appointments (DNA)